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Shipping & Payment Info
This shipping policy explains how Pixel Junkie, LLC operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep. This policy has been created with the help of the shipping policy generator (https://www.websitepolicies.com/shipping-policy-generator).
Please read this shipping policy together with our terms and conditions (https://pixeljunkiegames.com/products/pages/terms) to familiarize yourself with the rest of our general guidelines.
Shipping and Delivery Options
We offer a variety of shipping options to suit the needs of our customers.
Shipping Methods
We offer a variety of shipping options to suit the needs of our customers:
- USPS Ground Advantage™
- USPS First-Class Mail®
- USPS Priority Mail™
We strive for a swift preparation process and orders are typically processed and dispatched within 3-5 Business Days so that customers can receive their items promptly.
In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.
In-store pickups
We offer a convenient local pickup option for those who prefer to collect their orders in person. It is designed to provide a fast and efficient way for local customers to receive their products without waiting for home delivery via shipping.
Pickup ours are as follows: Mon-Fri 11AM-8PM or Sun 11AM-6PM.
We do require a government issued ID before handing off the order. This process helps to ensure that orders are safely and accurately handed over to the right person.
Delayed Orders
Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed when relevant and able. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
Returns and Exchanges
If you have any questions about refunds, returns or exchanges, please review our refund policy (https://pixeljunkiegames.com/products/pages/returns).
Contact Information
If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:
- Email: contact@pixeljunkiegames.com
- Phone: 325-617-4135
- In Person: 2530 Sherwood Way San Angelo, TX 76901
This document was last updated on September 21, 2024
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